Shipping policy

SHIPPING POLICY

Last updated: 7 September 2026

This Shipping Policy applies to orders placed through mammarosalondon.co.uk.

Mamma Rosa London is operated by MAMMA ROSA LONDON LIMITED, company number 16263617.

ORDER PROCESSING

We aim to prepare and dispatch orders within 1–2 working days after payment has been successfully authorised.

Orders placed during weekends, public holidays or particularly busy periods may be processed on the next available working day.

Customers will receive an email confirmation when their order has been dispatched.

UNITED KINGDOM SHIPPING OPTIONS

The delivery options currently available at checkout are:

Standard UK Delivery

• Orders from £0.00 to £49.99: £4.99

• Estimated transit time: 3–5 working days

Free Standard UK Delivery

• Available on eligible orders of £50.00 or more

• Delivery charge: Free

• Estimated transit time: 3–5 working days

Express UK Delivery

• Delivery charge: £6.99

• Estimated transit time: 1–2 working days

Delivery options are available only for destinations accepted at checkout.

DELIVERY TIMES

Delivery times are estimates and begin after the order has been dispatched. They do not include order-processing time.

Delivery may occasionally be delayed by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays or unusually high demand.

We will make reasonable efforts to keep customers informed of significant delays.

TRACKING

Where tracking is available, the tracking number and link will be sent by email after dispatch.

Tracking information may take some time to update after the carrier receives the parcel.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address before placing an order.

Please contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If a parcel is returned because the address supplied was incorrect or incomplete, additional delivery charges may apply before the order can be sent again, where permitted by law.

DAMAGED, MISSING OR DELAYED PARCELS

If a parcel arrives visibly damaged, please take photographs of the outer packaging and the affected products and contact us as soon as possible.

If tracking shows that a parcel has been delivered but it cannot be located, please check with members of the household, neighbours and any safe place specified for delivery before contacting us.

For delayed or missing parcels, email mammarosalondon.store@gmail.com with your order number. We will investigate the matter with the carrier and provide an appropriate solution in accordance with your legal rights.

CLICK & COLLECT

When available, customers may select collection from:

Mamma Rosa London

630 Holloway Road

London

N19 3NU

United Kingdom

Click & Collect is free of delivery charges.

Orders are generally ready within approximately one hour during business hours. Customers must wait until they receive the “Ready for collection” email before visiting the shop.

Please bring the order confirmation when collecting. We may also request proof of identification. Another person may collect the order if they have been authorised by the customer and can provide the order confirmation.

CONTACT DETAILS

For questions about shipping, tracking or collection, contact:

MAMMA ROSA LONDON LIMITED

Email: mammarosalondon.store@gmail.com

Telephone: +44 7944 606191

Trading address: 630 Holloway Road, London, N19 3NU, United Kingdom

Company number: 16263617